Contact us

If you have any queries, or require any additional information, please contact us.

Coles MasterCard Customer Care

1300 306 397 within Australia

+61 3 9420 4816 from overseas

Lost and stolen cards - 24 hours every day

1800 005 809 within Australia

+61 3 9420 4818 from overseas


03 9921 6671 within Australia

+61 3 9921 6671 from overseas

Write to us

Coles MasterCard Customer Care

GPO Box 236E

Melbourne VIC, 8111

Hours of operation

Monday to Friday - 8:00am to 9:00pm

Saturday - 8:00am to 8:00pm

Sunday - 8:30am to 8:00pm

All times are Australian Eastern Standard Time (AEST).

Flybuys Service Centre

Within Australia 131 116

Please help us improve our service to you.

We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Click here for information on how to make a complaint.